AP
Application support
Installation, permissions, version details, privacy documents and feature guidance for Lemoa applications.
Home / Support
Support centre
Get the right help without guessing.
Find official downloads, installation guidance, project-support information and the details our team needs to diagnose an issue efficiently.
Choose a path
What do you need help with?
Start with the closest category. If the issue affects a live network, include its business impact and avoid sharing passwords in ordinary messages.
NW
Network support
Routing, MikroTik, hotspot, PPPoE, Wi-Fi, VPN, throughput and infrastructure troubleshooting.
PR
Project & account help
Quotations, implementation scope, managed-platform access, training and custom software enquiries.
Faster diagnosis
Include useful evidence
A clear report reduces unnecessary back-and-forth and helps protect live systems.
- Product name, application version and device operating system
- What you expected and exactly what happened instead
- Error text, screenshots or relevant logs with secrets removed
- Network topology, affected site and approximate user impact
- When the issue started and whether anything recently changed
- Steps already attempted and their result
Frequently asked questions
Common questions, answered clearly
How do I request a project quotation?
Send your location, current setup, number of users or sites, equipment involved, desired outcome and any deadline. We clarify scope before preparing a quotation or proposal.
Is remote technical support available?
Yes, where access can be provided securely and the issue does not require physical inspection. Cabling, radio, power, coverage and hardware faults may require on-site work.
Where should I download Lemoa software?
Use official Google Play links or downloads on this website. For Windows tools, compare the published SHA-256 checksum before installation.
Why might Windows show a SmartScreen warning?
Early releases may not yet have broad reputation or a commercial signing certificate. Verify the lemoaconnect.com source and SHA-256 checksum before continuing.
Can you build a custom system?
Yes. We scope web systems, Android apps, dashboards, automations and network utilities around the actual users, integrations and operating environment.
How should I share router access?
Never publish credentials in screenshots or open messages. We agree on an appropriate secure access method when authorised support requires it.
Still need help?
Send a concise description and the evidence above. For urgent operational faults, state the affected service and number of impacted users first. Security vulnerabilities should follow our responsible-reporting policy.